Complaint / review text:
Bath Fitter completed installation of a shower pan and shower liner about one year ago. I noticed shortly after installation that the caulking had separated. I contacted Bath Fitter and they re-caulked the shower. I contacted Bath Fitter a couple more times because the caulking kept separating.in March, I noticed a leak from the bathroom into the next room. Bath Fitter did not come out right away, so I contacted a leak detection company. The leak detection company determined that the caulking failed and would continue to fail because "the shower surround walls and shower pan flex when in use which has caused the caulking at the shower pan and walls to separate. Water is leaking at the failed caulking/transition point of the shower pan and surround of the shower".
A restoration company dried out the bathroom to prevent mold with dehumidifiers and blowers running around the clock for several days. The restoration company had to remove and discard the stone tile floor I had just installed one year ago and remove my toilet, and baseboards. The insurance adjuster estimated that the cost to replace my floor and baseboards, drywall and paint, and install the toilet is over $1,600.00. Of course faulty installation is not covered by my insurance and this estimate does not include the cost to fix the shower leak! I am beside myself because I paid over $6,000 for this shower that leaks and now my bathroom is ruined. Bath Fitter did NOT respond to the complaint I filed with the corporate office, nor has the company responded to my voicemail messages or e-mails. Bath Fitter has not even responded to the complaint I filed with the BBB two weeks ago. The BBB is sending a second letter requesting a response from the company. Buyer Beware!