Complaint / review text:
Our master bathroom toilet began leaking all over our master closet, Friday 7/11. We turned the main water off and put in a call to AHS requesting assistance. The plumber came out (without the promised 30 min call ahead of time) on 7/15. Because we had removed the top tank to see what the problem was, he would not fix it. He said he would charge an additional $145 to put the tank on. After work, we put the tank back on ourselves and called AHS again. They issued a recall. The plumber could not come out until today (7/21). I left my mom here at the house to run a quick errand because I had not received a call that the plumber was coming. He came and left without a call and when I checked once I got home, the plumber had not even TURNED THE WATER ON to check the leak that he had supposedly fixed. He said that he fixed it, but water started shooting out everywhere once we turned the water on. There was not even water in the tank nor did he bolt the toilet down! After calling AHS, they reported that there was no supervisor to talk to about this ridiculousness. Customers for 6 years—minimal calls per year. What a ripoff. Approaching 2 weeks with no toilet.