Complaint / review text:
I tried cancelling my Monitronics service in July 2008 after having the service for more than 3 years. They said they needed a written notice to cancel. I wrote the letter and sent it. The system was not working as it needed another battery which had been replaced a year ago. At the time of the installation of the new battery, Monitronics also said they would install an update version of the system to eliminate any future problems. The system was not updated and at this point I did not need the system any longer since new requirements were put into place before any help would be called when an alarm was set off. I had tried to cancel the year before, but was told I could not because I signed a 3 year contract. Well, I received another bill which I paid but another bill came for $35.00 so I called informing Monitronics. I did not owe this bill since I had not had the service for 2 months and the system had not been working for about 4 months. They insisted I owed because it took them two months to turn off the service. Well, the harassing phone calls continued and I ended up paying the money I did not owe. I will never do business with them again, and will make sure everyone I know hears about my experience with Monitronics.