Complaint / review text:
I ordered a custom chair style 020 818 on 1/14/14. It was delivered in February. The chair looks under stuffed and the rocker mechanism does not work correctly. I have had other people sit in the chair and they agree. The chair was sent back for repair and they keep telling me nothing is wrong with it. It is still sitting in the warehouse and I paid $809.95 for a faulty chair. I have had no satisfaction with the local customer service center so I will try to work up the chain to corporate or contact American Express about disputing the charge. I want my chair but I want it fixed.