Complaint / review text:
On July of 2012 I spent $3,600 on furniture from Pottery Barn. Among the items I purchased, there were two wing chairs @ $944.00 each. Yesterday, I moved one of the chairs about 5 inches to clean, and the back leg broke. Called Pottery Barn, was transferred seven times to find out that there isn't a thing they can do for me. According to Pottery Barn Design Studio Furniture Customer Service, the leg should have broken during the first year after purchase, not now. Pottery Barn no longer sells these chairs - I need two - so I actually lost $2,000 because I will have to dispose of both.