Complaint / review text:
Got the bedroom set from Phillips (now going out of business, shocking) as a floor model.inspected the thing head to toe, looked like it was actual hard wood. One night I was getting into bed with my laptop and the left side head of the bed collapsed. I was not hurt, but I realized that the "hard wood" was cleverly covered fiberboard and that the screws were not seated well. One of the plywood slats split in half. Our receipt says "no warranty, no refunds, no exchanges". We bought a LOT of furniture from these people and it's been less than a month of use. I used some liquid nails, some extra wood, and some good wood screws and I hope not to have a repeat of this. Never buying anything from them again (waiting for ikea to open up in St. Louis now!).