Complaint / review text:
I am in the military and I purchased a new bedroom set prior to moving. I made the bad assumption that Ashley Furniture would deliver me furniture that could actually be assembled. Upon arriving at my new base, I unboxed the furniture and attempted to attach the footboard to its posts. Unfortunately, the headboard and the posts were drilled wrong; preventing hardware from being attached. Now both the store and the extra insurance I purchased on the furniture are of no use getting this problem fixed even though the sales rep who sold me the furniture said if there was a problem I could be assisted regardless of my move. Overall, I am very disappointed in the manner Ashley Furniture is handling their business.