Complaint / review text:
Buyer Beware!!! Went through WORX website for replacement part, paid for order, order said part would be delivered in 7 days. After 10 days, was on hold for 30 minutes. My husband went to their website and found that the status of order was "Backorder". WHAT!!! Their automated voice is highly annoying and I felt as though it was contrived - that no one would return your call and that no one was on the other end waiting to take your call.
I could have received an email or phone call or better yet to let me know BEFORE placing and paying for order that this item is on back order. Now: What do you expect from a company who makes injected-molded overseas parts? Before: Expected more from a product that cost $100. Now I am out my money and feel as though I would not able to get my money back (after reading others reviews about same complaint). Highly Agitated - Never To Purchase Your WORX Products Again!!!