Complaint / review text:
They currently running a Tv add on the new Explora decoder. I applied for the decoder as per their instructions. I was approved within minutes. The consultant then notified me that the courier company will contact me and arrange delivery.
More than a week later I have received nothing and then left a complaint on their website. I received a phone call back from them and then were told the courier company will get in contact with me by last week friday or the latest saterday. Needless to say it didn't happen.
But come month end I need to pay. The application was done on 14 Oct. It is unacceptable to wait so long. A courier company takes 24 hours to deliver. I ordered items on online without speaking to anybody and received my order the following day before 10H00. That is what I call service. And not what I'm receiving now from them.