Complaint / review text:
On Jan. 30,2009, my son purchased 4 tickets from TICKETS NOW for a "Phish" concert occuring at the Jones Beach Theater on 6/5/09. The Ticketmaster website sent him directly to the Tickets Now website. As Ticketmaster sells tickets at face value plus service charges, he assumed the same would apply. He purchased 4 tickets for what he thought was a TOTAL of approximately $250 as he was aware the price of each ticket was to be ~$60.in fact, the price of ~ $250 was PER TICKET: a total purchase to $1,123.55! The Tickets Now website is intentionally misleading: the number of available tickets appears in a box with a price next to it which is easily misconstrued as the total price. Also, the information about the total cost of your purchase is off to the side, rather than in the customary location above your acceptance of the purchase. He immediately called Tickets Now and was informed that the tickets were non-refundable.
I have made multiple phone calls, and spoken with managers who no longer return my calls. Of note, is the fact that these tickets were sold at this outrageous price at a time when the concert was NOT sold out. It is NO COINCIDENCE that Ticketmaster directed the request for tickets to Tickets Now since Tickets Now is a subsidiary of Ticketmaster; and LIVE NATION, (the primary distributor of tickets for this concert) is in negotiations with Ticketmaster to merge! Weeks AFTER I began disputing these charges, news came out that Bruce Springsteen concert tickets had been sold in the same way: Ticketmaster directed you to the Tickets Now website where tickets were sold at highly inflated prices. Those who disputed the prices of Springsteen tickets with Tickets Now HAVE been reimbursed the difference between the face value and the inflated price. I have not been able to get the same satisfaction. I would be happy with either a refund of the differential OR a full refund without the tickets.incidentally, I have not received my tickets.