Complaint / review text:
I purchased 2 tickets for the JO Dee Messina concert for 04/17/09. I was supposed to get two tickets for VIP 4th Row - Row D - Seats 1 & 2.instead, I received tickets for Section E - Row F seats 13 & 14. I purchased these tickets to get as close to the stage as possible. These are not what I ordered. I emailed TicketsNow 2 times and and called their customer service dept three times.
I spoke with 3 Customer Service Reps. Three of the reps, Rubin, Derrick, and Veronica said they would call me back. I have not received a response from any one. One reps name is Rubin. I called him 2 days later and he never called back. I also paid a $34.00 service charge for tickets that were way over priced. This is outrageous.
I want some compensation for not getting the tickets that I was supposed to get. I was charged a hefty service fee for these tickets that were marked up 3 times the face value.