Complaint / review text:
As like many, we were part of VIVID SEATS Ticketgate!
There were 6 of us that bought and paid for tickets three weeks earlier. We all were told in person on the Friday before the Superbowl that we most likely will not get our tickets due to the seller not being able to deliver.
They also said it may be possible to get the tickets right before kick off. Such mixed and confused messages. We decided to go with the refund and try to make plans to watch the game elsewhere and not be on pins and needles for two days wondering if we were going to the game or not.
They gave us a 200% refund.
We were devastated; traveling all that way to get a refund! As it turns out, 4 of our friends confronted VIVID Seats on the day of the Superbowl and got their tickets back (they were actually upgraded to club level, go figure) one hour before kick off because they made a stink. Our friends called us, but we were too far away to get into the area to get our tickets back, we were also too mad!
Never will we buy from VIVID Seats. We did get our money back as promised, but that is not the point!