Complaint / review text:
In December last year I contacted the DSTV call centre regarding regarding my account that was suspended. I advised the consultant that I spoke to that a payment was made for the entire year of 2014 till January and I changed my payment method to Cash payer in December.in January I made a cash payment on the 24th in the amount of R360 which included a re connection fee because again my account was suspended. Again I informed the consultant that I will be making cash payments going forward. Yesterday the 23-02-2016 again my account gets suspended and the next consultant gives me a fee of R343 that I would need to pay because of some arrears and what not due to my "debit date" being the 20th. How in the world do I have a debit date when my payment method is cash does that make sense and then she tells me DSTV "assumed" that my debit date is still for the 20th of every month. Could the other two consultants not advise me Miss Scullard we still have a debit date of the 20th when will you be making cash payments for every month. The last time this debit date was active was 3 years ago when DSTV was debiting my bank account!!! I refuse to pay R343 and will take this further if need be!