Complaint / review text:
Recently purchased Main Floor tickets from Vivid Seats for the Kenny Chesney Concert in Nashville for 3/27/2015. My wife and I flew to Nashville from Detroit and at the box office were notified that the tickets were fraudulent.
I contacted Vivid Seats from the venue and after being placed in hold for 34 minutes was told they could not do anything and that they could not guarantee me a refund. I have the actual paper tickets that Vivid Seats sent me, along with the VOID from the box office.
The customer service people indicated that they were not responsible and that an investigation may result in some type of compensation but nothing was guaranteed. I reached out to the co-founders - Joe Bednyak and Eric Vassilatos with no reply.