Complaint / review text:
I posted two tickets for the Fleetwood Mac concert in Los Angeles. Each ticket was posted for about 200 dollars, for a total of 400 dollars. Within seconds of posting the tickets for sale, they sold and I was sent an email by StubHub that I would receive the proceeds of the sale minus commission. About 12 hours before the concert, I get an email from StubHub saying the sale had been cancelled and that I would be charged applicable transaction fees. The email was cryptic and gave absolutely NO INFO on what the problem was.
Since I could not use my Smart Phone to repost (this is another of StubHub's tactics to make it more difficult for customers who are selling) I had to call StubHub to find out what the problem was. After waiting a long time on the phone, I reached a customer service rep who told me that the tickets were posted in the "B" section but they were in the "F" section. I was told that it was my mistake.
It was hard to believe that I posted them incorrectly as there were three people at the computer when I posted them. Besides myself, my two tech savvy nieces were watching me post the tickets. You would think one out of the three of us would have noticed an error in posting. StubHub tells posters of tickets to check to make sure their tickets are posting correctly by going online to check the listing. Since my tickets sold so quickly after posting I did not have time to go in and check. And once I got the email I thought the transaction was completed.
The only option I had after StubHub had cancelled the sale was to repost them. Since I was away from home and only had my Smart Phone which can't be used to post tickets, I had to drive home to repost the tickets. Now we are only hours before the concert. I kept dropping the price of the tickets but they did not sell. Meaning I lost the value of the two tickets plus StubHub had the audacity to charge me a fee related to the cancellation.
I called Customer Service and they had their tech team look into it. The tech team told me it was my mistake but could offer no proof. After wasting too much time with Customer Service and the tech team, I wrote a letter to management. I asked to see a screen shot of the ticket information I had posted the first time in the transaction that was cancelled. I got a call from Customer Service saying that "at the time the ticket was posted, they were unable to provide a screenshot of the posting." She finished the message by saying something about StubHub's great Customer Service.
Therefore StubHub cost me about 400 dollars in lost tickets and fees. They were stubbornly non negotiable about the whole thing. And could offer absolutely no proof of my error by showing me a screenshot. So how do I even know it was my mistake? Why did the tickets sell so quickly and then why did it take them more than a day to tell me I made a mistake in posting. It was one of the most frustrating experiences I have ever had. And reeked of bad business practices. Most reputable companies will listen and try to offer a solution. Not them.
And by the way, I have noticed so many online complaints about StubHub. Better Business Bureau, complaint, YELP and ConsumerAffairs to name only a few. The amounts lost are significant-most over 50 dollars and some quite high. Yet StubHub keeps right on doing "business as usual." Do they have any pride in being a reputable company. I will never ever use them again. Stay away or risk losing money - potentially a lot of money.