Complaint / review text:
I have always purchased my tickets for any event through StubHub and moving forward, never will again. I mostly attend football games and never have had an issue until now. I purchased UPS tickets and paid extra to have them shipped to my home. I LOVE the traditional actual ticket (not the print-out). Most often, the instant download or electronic tickets are cheaper but it means a lot to me to have the actual ticket so I always choose the UPS option when purchasing tickets.
Not only was my order delayed, I purchased them Aug 7th and just received them yesterday (Aug 25), which normally wouldn't be an issue but when I finally received them, they were paper, print-out tickets. First off, if I wanted paper print-out tickets, I would have intentionally purchased them and had them on Aug 7th! I reached out to StubHub and all they kept telling me was that the ticket holder never had the actual ticket and that they would refund my $10.50 shipping fee as a CREDIT to my StubHub account, not even the credit card I purchased the tickets with.
If I had known these would be print-out tickets and not an actual ticket, I would not have paid for them. It was listed incorrectly on StubHub and not what I had ordered. I even called the football stadium directly to see if they would exchange these print-outs for actual tickets and they said they do not support StubHub for reasons like this. False advertising and their customer service is terrible. Never booking with StubHub again. Very Disappointed.