Complaint / review / scam report
GameFly
I had just gotten a PS4 for my birthday, I thought a Ga...

Complaint / review text:
I had just gotten a PS4 for my birthday, I thought a Gamefly subscription would be great as it would let me try games before buying them. So I signed up, put in my billing information and billing address, chose shipping same as billing address. What they don't tell you is they use an address verifying service. Now, with most places that use verified addresses it will give you a message of "We found this address that's close to what you entered, do you want to use it or what you entered?" Gamefly does not. So it tried to verify my address and went with the closest match it could find, which was about as similar as Elephant is to Elephant-Seal. The words are close, but at the same time they are functionally completely different.

I found this out when I got a shipping confirmation and no game after a week. Not knowing why it entered a completely wrong address, I updated my address, hit save, and entered a ticket of never received game. Next day I get a new shipping notice an hour later I get a message saying they received my ticket and a new game was being sent... To the SAME wrong address. Log back into my account, there's the same wrong address.

This prompted a chat with their (not at all) help center, which lead to a call with a manager. After being told that if an address doesn't match the system uses its best guess, I then get repeatedly told that I manually entered the wrong address. Yet my billing address shows just fine. I tell them there's no way the game is going to get to me, it's not going anywhere near the right place. Their "helpful" hint was I should go to the USPS office and try to intercept it there.

After a long argument with the manager, she finally has the right address in the system. But I get told it's another week before I can enter in a "game not received" ticket and they can't (won't) do anything to other than have me wait that time and then after that they will send my next available game. Two weeks wasted. My only consolation is that it was a free trial period, which I am already canceling. Nothing is worth this amount of aggravation.

Contact information:
Author: Contact with Author


Offender: GameFly

Country: USA
Site: www.gamefly.com

Category: Recreation & Entertainment

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