Complaint / review text:
I ordered tickets for a Springsteen concert but Stubhub later called me to say that the seller couldn't get the tickets I ordered, so they were not charging my credit card and were crediting $130 into my account. While I appreciate their goodwill gesture I'd much rather have the tickets; they are at a premium and Stubhub effectively took me out of line for other alternatives. I don't understand how they can advertise tickets that aren't already secured. This seems to border on false advertising.
The consequences were that I was precluded from getting tickets through another source while they took five days to determine they couldn't get my tickets. During that time I lost the opportunity to get a better value.