Complaint / review text:
I have purchased two tickets out of state for a concert which were around $150. Mind you, I go to a lot of concerts and have purchased many sold out tickets from their site with no problem. This concert is a little over a four hour drive from where I live. I received the tickets in the mail and everything seemed up to par, but once we arrived at the concert, my friend and I were turned away because someone had already used the same barcode to get in. The security told us we had the original tickets but oftentimes, people either scan or take pictures of the tickets sold on StubHub to make duplicates (plus, I'm a very small girl, can you imagine how embarrassing it was to be escorted out by security?). They also recommended never using StubHub because it happens there all the time. All anyone needs to get in to the event is the barcode.
Well, you can only imagine my disappointment when this concert is completely sold out so no other tickets are available. I called StubHub as soon as I found out that we could not get into the event and was immediately directed to a supervisor and was given a full refund. They told me a representative will be in contact to go through the finer details. They better give me the money back that I used for gas and parking as well. That night, I called the cops and filed a police report against StubHub.
I wouldn't care about having my money back, but I couldn't go to the concert. I have been looking forward for this event for months. I would rather not have my money back and have been able to get into the concert. It also leads me to the question, what happens to the person who sold doubles of the same ticket? I would hope more than just being charged the amount of my refund because they have committed a crime. Still, I am waiting for my phone call. I better be compensated for nine hours of driving time and my $12 parking fee.