Complaint / review text:
I am a merchant marine and I do not get many holidays at home. This year, my wife and grandchildren are going to Disney on Ice. I found out that I will be home on this date and thought I would join them. I searched for a single ticket in the same section and row. Ticket Liquidator had 6 listed for this section and row. So I called on the phone to explain my need for this ticket. Well, I got an email that told me they moved me to another area and had shipped my ticket already. I called right away and told them "This is not possible. I'm supposed to be with my grandchildren." They gave me the seller's phone number and they told me there was nothing I could do about it and it's too bad.
I spoke to Ticket Liquidator, and they said someone must have bought the tickets at the same time; but these tickets are still available. I know what happened. They had a single ticket and used me to get rid of it. I paid 4-5 times face value to be with my family for the holidays, not to sit alone. When I asked for a refund, I was told no. These people ruined a great holiday experience and took my money too.