Complaint / review text:
I purchased tickets and the seller never delivered them. Ticket Liquidator will tell you that you must deal with the seller for a refund. They also stated that the seller has your credit card information. (You would think they would shelter that information from the seller.) The seller said he had sold the same tickets twice and he would refund, but did not. Ticket Liquidator states on their webpage that the buyer has no worries as there is 125% guarantee if tickets are not delivered. But when you call them for help with the refund, you will get the runaround. You must deal with the seller (but the seller doesn't answer and says he has refunded when he has not). They say there is nothing they can do as you called after hours (6pm and 8am? EST?). They will not allow you to speak with anyone who can really do anything to get your refund done (it appears) especially in a timely fashion.
We waited over a month after calling 3 times with no refund issued. And after disputing the charges with our credit card company after no refund after 2 weeks of asking Ticket Liquidator and the seller, we are now told there is nothing Ticket Liquidator can do about getting the charges refunded. Ticket Liquidator and the seller both failed miserably in refunding the customer in a timely fashion for product never delivered (and neither is denying that the tickets were never delivered). After lots of wasted time and energy, we still do not have the money refunded. Best not to use Ticket Liquidator and their approved sellers.