Complaint / review text:
I bought two tickets to the Selena Gomez show this past Saturday. Nowhere listed on StubHub's site was it a paperless show. I received my tickets right away and they looked completely fake! It looks like this seller just had a template of a TicketFast ticket and just typed in that concert/seats these were (no one at StubHub had any clue of what I was talking about on this - a template? I'm not sure what you are talking about). They had an order number stated on the tickets. I called Ticketmaster, and they told me that it's not a valid order number. They also told me that I wouldn't get into the venue because the sections that I bought were in the paperless ticket area. At the same time, I ordered two new tickets through Ticketmaster.
I called StubHub and said I would like to return them because I wouldn't be allowed into the show (I've been to previous paperless ticket shows so I know how they work). They told me that they had to speak to their case manager and would get back to be within 24 to 72 hours. Two days later, I got a call saying that the tickets were valid and that they have dealt with this seller many times in the past. I should have nothing to worry about. It's still sketchy to me though.
Since then, I've called Ticketmaster twice, got the same answer from them saying I wouldn't be able to get into the show with the tickets from StubHub because I would need a credit card (NOT the paper ticket). I've spoken to StubHub twice and keep getting the same answer – “Ticket is valid, have nothing to worry about and that I'm protected with the fan guarantee.” I honestly don’t care that I'm protected with them. I have two sets of tickets. I also don't feel comfortable enough reselling them if I don’t believe they are real.
What I also don’t understand - My new seats are one section over from the ones I purchased from StubHub. I got an email from Ticketmaster saying that this is a credit card entry only. Now, why would my new seats be only credit card entry and StubHub's have paper tickets when they are one section over from each other? I'm calling my credit card company to get a refund because this is ridiculous.