Complaint / review text:
We went to go and watch a movie last Saturday evening.
First of all, when you want to buy refreshment for the movie, there is nothing to choose from, every time they are out of stock on everything!!!
Secondly, when you enter the cinema the lights are always off, how is it possible to see where you must be seated.
We got our seats with the help of our cellphones, waited for the movie to start. When the movie started already, the lights all of a sudden went on for a whole ten minutes, then it went off. Just as we got interested in the movie, the movie stopped, the lights went on and the Ster-Kinekor staff came in to sort out the seating. For a whole 20 minutes we had to wait for everybody to return to their original seating and then they started the movie again.
Ster-Kinekor's whole management arrangement are pathetic. These circumstances are unacceptable and it is not the first time this had happened, now I am just fed-up with the whole issue. We pay a lot of money to go and watch a movie, but then because of miss-management we do not get the value for our money!!!