Complaint / review text:
I have recently posted and sold tickets on StubHub. My complaint is the way they present the fees that StubHub takes from the ticket sales. Rather than simply state that the ticket will sell for $100 and you will receive $70 they present the sale as if they are trading stocks. They sell your ticket for a price that is 11% higher than what you receive. They consider that difference the buyer’s fee, and they also charge you a seller’s fee of 15%, there by taking a total of 30%. There is absolutely no reason to present the sale in this way other than to try and disguise the total fee from the consumer.
StubHub tries to rationalize this two tier fee by breaking up the ticket price into the “seller’s price” and price that the “buyer sees”, trying to indicate that the seller is not selling for the price that the buyer sees. However the seller owns the only commodity in this transaction and if the ticket is priced too high it will not sell, so the only price that matters is the price that the buyers sees. If I sell my ticket on StubHub for $100 dollars meaning that the buyer pays $100 and I receive $70 from StubHub then StubHub took 30% from me, not 11% from the buyer and then 15% from the seller. If StubHub wanted to buy my ticket and then resell it, thereby taking some of the risk, then they can honestly charge the buyer a fee.
If StubHub wants to list my ticket for $100 and actually charge the buyer $110, then StubHub can say they are charging the buyer a commission. But StubHub cannot list my ticket for $100, sell my ticket for $100, give me $70 and tell me that the buyer paid an 11% commission.in this scenario StubHub has sold my ticket and charged me a 30% commission and they should advertise that fact up front!!