Complaint / review text:
I purchased tickets from Stubhub and prior to the purchase I asked if the tickets were guaranteed. After receiving the tickets, they were lost.
So I called them up to get the tickets replaced. They refused to replace the tickets and told me I could purchase additional tickets at 25% off. They charge huge service fees but provide no customer service. Stay away from Stubhub.
They told me someone would get back to me and no one did. They do not scan the tickets so they have no idea where the tickets they are selling come from or who originally purchased them.