Complaint / review text:
I bought furniture from Regency Furniture in Woodbridge. One of the dining chair flipped over the floor and got cracked.
Contacted warranty company and got new chair ordered. The Regency Warehouse would not deliver the chair and insisted that we pick up the chair from their warehouse or pay delivery charges. After talking to manager of the local store, he agreed to move the chair to his store and will call after he has received the chair. After couple of weeks I got a call from the manager about the chair.
I forgot to pick up the chair and went overseas. When I came back from trip, I went to pick the chair from the store, the store does not want to release the chair and wants me call warranty company to release the chair. The store has been paid for the chair and is looking to make money to release the chair. What a rip off.
I called the store manager, the manager won't even come on the phone and does not return phone calls. Will never buy from them again.