Complaint / review / scam report
House Of Brides
Charged my credit card but did not place orde

Complaint / review text:
To say House of Brides customer service is awful is putting it mildly. I placed an order for five bridesmaid dresses, was charged $551 on my credit card, and they never placed the order.

I made multiple follow ups with the company because I never received an order confirmation and no one seemed to know what was going on with the order. They would have to "email" someone to contact me. To make a long story short, it took a month to find out that the ENTIRE order was never sent to the designer because one of the dress styles was no longer available. I was never advised that the dress was not available until 29 days after I placed the order, and the only way I found out was from continuously calling and emailing with HOB asking for a status.

Then they had the audacity to say that the order being held up was my fault (yeah right) and they would not do anything to help expedite the shipping. So I cancelled the order and was advised in writing that I would receive a full refund on my credit card.

Sixteen days after being told this, I still have not received a refund and have had to dispute the charges through my credit card company.

Contact information:
Author: Contact with Author

Offender: House Of Brides

   State: Florida   City: Apopka
Address: Attention: E-Commerce Division
Phone: 18003951240, 6308270500

Category: Religion, Society, Culture


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