Complaint / review text:
As per our telephonic conversation regarding my tracking devise,
My vehicle (MAZDA 3 1.6 dynamic WDJ 837 GP) was written off by my insurance company on the 28/11/2013, I made TRACKER aware of this as a device was in this vehicle.
I bought a new vehicle in January 2014, and made TRACKER aware of this as well. A consultant at TRACKER advised me that my contract ends in April 2014 so I should complete my commitment.
To my knowledge if a car is written off or sold the tracker should be removed to the new car or new owner should take over contract or payments.
No TRACKER service was rendered to me on my new vehicle since January 2014 and I have been charged for this since then.
On the 08.09.2014 I called Tracker again in which a Consultant advised me i must pay R1500 to get the Tracker from the Mazda to the Totoya
I would like my funds refunded for the last 10 months, that will be R108.29 X 10 = R 1082.90.
Please advise on the way moving forward, will you guys remove the devise from the old vehicle to the new one or will I have to start a new contract.