Complaint / review / scam report
Adt Security
Empty promises?

Complaint / review text:
After having posted a report on Hello Peter on 24-11-2014 requesting someone to contact me i received a call from a very pleasant lady named Louise on 25-11-2014.
I explained to her my situation and my reasons for wanting to cancel my services with ADT. She was very kind and understanding and we managed to come to a mutual agreement to ensure i remain with ADT.
She requested i complete the survey at the end of our conversation and that she would sms me confirmation of our new agreement.
I unfortunately, without thinking hung up the phone after greeting her. I did however immediately phone back and explained the situation to the operator and then completed the survey.
I however did not receive any form of confirmation with regards to our new agreement.
I sent another e-mail to ADT on 27-11-2014 requesting someone to contact me.
I received the automatically generated response stating ADT is very busy etc.{ticket EOCBA6C54D239}.
Today is 04-12-2014 and still no response from ADT. I am beginning to wonder if the promises made were just to squeeze another months payment out of me.
Some feed back would be appreciated.
Thank you

Contact information:
Author: Contact with Author

Offender: Adt Security

Country: South Africa   State: All Country   City: Gauteng

Category: Security


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