Complaint / review text:
Ever since I had my alarm system fitted, I have been having problems with a malfunctioning alarm system. It was only until recently, when, as a single mother of 2 small chidren, when I upgraded my alarm system, that I actually found out that I did in fact not really had an alarm system or protection. My alarm would go off, and no armed response would come out because they did not get any signal. I have had countless incidents, where my alarm would go off due to malfunctioning and up untill now, the problem has not been sorted. Technical department not really helpful in East London, has a very bad attitude. Its after 03:00 in the morning, I'm awake because I have to be my own security guard because of an alarm that isn't working. I was promised extra patrol but had to phone and only after 2hours someone came out. This isn't the 1st time that this is happening where I had to stay awake the whole night and still go to work because my alarm isn't functioning. I have had it with ADT. Enough is enough!!!