Complaint / review text:
I've never had such a bad service from a Security Company:
1. Before signing up with Chubb, I was with ADT, who only had monitoring for my area, Chubb came and offered the same amount as ADT, but for both monitoring and armed response.
2. The armed response only became available upon reaching their quota, which they didn't reach. However the armed response did arrive, but of no assistance. I say this because, when my alarm goes off, I arrive at my house from work (which is about 20kms away) even before the said armed response.
3. Now without any communication, the armed response is no longer available.
4. My alarm is always going off, and when i get home, there's no alarm. They've even called me whilst i'm sleeping in my bed, telling me that my alarm is going off.
5. Their technicians come and check the system, and everything seems to be okay, and yet the same problems persist.
6. What irritates me is that I'm charged a technician's call out fee for a problem that they cannot solve.
7. I'm really tempted to cancel this contract, but I've signed for a 3 year contract for monitoring and armed response, but am only getting monitoring, since the armed response is no more.