Complaint / review text:
We had a break-in at our home on Friday 20.02.2015. The alarm went off @ 2:00 & immediately got a call from ADT. Whilst on the line, we could hear noises & informed the control room to send a guard. We even pressed the panic button. A guard only entered our premises 55mins later after we've made 2 calls to ADT, one @ 2:17 & 2:37 inquiring the whereabouts of the guard. We got a response that they couldn't enter the premises. Strangely, there was no one who buzzed our Unit until 55mins later.
This was pure NEGLIGENCE on the part of ADT Security as we had indicated we were in danger. We indicated our dissatisfaction and haven't received any report or apology.