Complaint / review text:
I called the ADT customer line to cancell my agreement. The first call I was told that the agreement must be requested from their accounts department
The second call after 3 days. They told me my cointract has arrived and I must speak to someone. (They dont know).
I had to call in several (more than 3) to ask what I must do. Everytime I speak to a different call centre agent which cannot call me back. I must call again., Which tell me my contract has been requested and they are looking in to this.
On the 4th time I was told by another call center agent that I actually must send an email to cancel and that requesting the agreement does not count as a cancellation. So the last 3 weeks was a waste of time and does not count as a notificatiom Even thou they requested my agreement to cancel.
I have now sent an email of cancellation twice to on the 16th March. Up till now no acknowledgement of email. I have delivery reports ect.
My request and calls started on the 09 March 2015
It seems to me that this is a stalling system. Every month wasted is just another premium deducted from the consumer.
I am stopping my debit order and await a call