Complaint / review text:
I am a resident at a complex in Coleraine drive, my complex has a contract with RSS for security guard.
Today at 9:30 I had a visitor (painter) at the gate. The guard whose name was Khulekani was refusing to let him inside the complex even when I went outside the complex to bring them in, he locked the complex gate on me and he even didn't let me to enter the complex then he pressed panic button! Even the guy from armed response was complaining why your guard has pressed the panic button for the owner/resident.
First of all, we are owners and we will decide who can come to visit us, so your guys are not at any position to decide who can visit us. They are only there for protecting the owners/residences.
Second, how he dares to press a panic button for the owner and for what reason!
Your company should come with explanation to us for this matter. We have already opened a case at the police station, even today the police came to complex and according to them and according to South African rules, no one is allowed to stop the owner to access his own property also if I have a visitor and I allow them to come to my property, your security guys mustnot refuse my visitors to enter complex