Complaint / review / scam report
1-800-Flowers.com
I was supposed to receive flowers from 1800Flowers.com...

Complaint / review text:
I was supposed to receive flowers from 1800Flowers.com the Friday before my Saturday birthday. The flowers were never delivered so when I called on Monday they said the flowers had been delivered. We have a receptionist who sits at the door all day who would have been here at the time of delivery and she said no flowers were ever delivered. When I asked who had signed for the flowers they said I had. Well that would be near impossible since I was not here on Friday afternoon. After complaining they said the flowers would be redelivered the same day (today) before 4pm and if not to call back. Of course they never came and I had to call again. It took me another 15 minutes on the phone with a lady who either had no idea what she was talking about or she was lying because she said that she couldn't do anything without an order number.

After finally getting through that conversation where she asked for my name many times more than once, she said the flowers will be delivered tomorrow (Tuesday). Let's see about that one. I am most annoyed that they said I had signed for the flowers when I wasn't even here and they sent my boyfriend a confirmation of delivery on Friday afternoon. He thought I had the flowers until today when I told him that nothing had arrived. The flowers didn't make it in time for my birthday and it took time out of my work day trying to figure out where they were. Not to mention my boyfriend had no idea I hadn't received it and he had already paid for it (they gave him confirmation of a delivery that never happened). I'm not sure if the flowers will come tomorrow.

Contact information:
Author: Contact with Author

Offender: 1-800-Flowers.com

Country: USA

Category: Shops, Products, Services

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