Complaint / review text:
I ordered a JBL Charge Shadow Portable Speaker as a birthday gift for my fiance. When she opened the box we noticed that the JBL Charge Stealth Portable Speaker was delivered. Kalahari now does not have an answer or solution for me to get it exchanged quickly so that she can actually enjoy her birthday gift on her birthday. Their solution is a refund after a few days waiting and then another order to get the right item - again with waiting time.
Poor service - second time this happened to me when I shopped at Kalahari. Unacceptable customer after-sales service and feedback is terribly slow and uncooperative.