Complaint / review text:
I bought a leather couch on the 5th july 2014 and paid cash. The salesperson involved informed me that delivery of the couch from the factory will happen within 4-6 weeks from the date of purchase (5th july 2014). After 5 weeks i phoned the salesperson in question who confirmed that the couch will be delivered on the 12th august. No delivery has been done and nobody from rochester bothers to return my calls as the salesperson deos not answer the phone or i am told his is busy with a client. I swear i will never buy from rochester again.