Complaint / review text:
I purchased a pair of earthkeepers roughly 4 months ago, i had a makr on the shoe and opted to wash it (just the place where it was dirty) after the shoe dried i realised the color had run which is amazing. This really questions the quality of the product as a normal puma or nike tekkie can take a good few washes before you notice the color runing. I took the shoe back to southgate timberland and the sales guy said he will book the shoe in for inspection 13/07/2014. I call 18/08/2014 to find out what the progress is and im told that headoffice will not replace the shoe based on there claim the shoe was scrubbed. Which is not true since only the part where the dirt mark was washed, this was not grease or something that had to be scrubbed so your findings is. If this was the case the whole shoe would have been washed and grease does not come out, there would still be a trace of it. Normal foam water was used to remove the mark, the product was faulty and needs to be replaced. The sales guy at the outlet was willing to help why cant the head office assist.