Complaint / review text:
The manager refused to abide by the exchange policy written on my receipt. The receipt states, Opened items may be exchanged for the identical item within 30 days. The only item on the receipt is a Guitar Hero World Tour Band Kit, which I gave my son for Christmas. One of the cymbals did not work, so I attempted to exchange it, per the policy on the receipt. The store manager told me that they were not allowed to exchange that item (even though they had several in stock) and that I would have to send it in for repair.
I left several messages for the district manager, who did not return my calls, and I called the corporate office. The customer service representative at the district office heard my complaint and told me that I would call the store and have them exchange the item for me, but the store manager informed him that she could not exchange it because of her instructions per an email from John Doolittle, the same district manager who would not return my calls.
$200 for an item that does not work and cannot be exchanged, ruined Christmas present for my son, two days wasted trying to rectify the situation