Complaint / review text:
My Husband bought me an engagement ring less than a year ago. Took the ring to be cut to fitting size in East gate mall. On Sunday morning 24.08.2014 it came to my attention that the diamond was missing on the ring as the ring was hooking on the towels. I looked for the diamond all over the place, found it, Went to American Swiss East rand mall for it to be repaired only to receive bad news that the "diamond" is not a real diamond and to replace it would be around R5000 as it's a big diamond. What came to my mind was this diamond could've been changed while taken for resizing or it was never a real diamond. How can such an expensive ring not have a proper fitted diamond? It's like a cheap dressing ring. So i'm very disappointed at American Swiss's products sold for so much money only to be the same as cheapest things you can buy on the flee market. I need to understand how can a gold ring so expensive have a loose diamond? There should be some kind of a guarantee. I need answers from American Swiss.