Complaint / review text:
Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on the planet.
Last week I ordered two yards each of two fabrics for a single project. I received a confirmation of the order. Today I received an email notifying me of the shipping of my order. The problem is, it's only HALF my order. No mention of the second item (Is the order partially complete? Is there a problem with the order?), so I called customer service.
The agent told me that they're out of the second item. No explanation as to why I wasn't notified, why my order had been confirmed in the first place — nothing.
I can't complete the project with only half the fabric, so now I've been told I can refuse the shipment. Find and dandy, but I already bought other cut pieces of fabric for the project at my local store, and I'm just out of luck on that $40, I guess.
There is never a time I'm not amazed at how incompetent this company is. I sure wish House of Fabrics still existed.