Complaint / review text:
I'm giving Howard's one star because zero stars is not an option. Back in May we went in to Howard's to purchase a Sony television that was advertised in their Memorial Day ad. Although the television was featured in their ad, it was not in stock. We were told that it would be in within a week, and we paid for it in full. Over the next three weeks we received no updates from Howard's, and we had to call them repeatedly for the current status. Finally, four weeks later, the television was delivered.
Three days after we connected the television it stopped working. We initially thought it was our cable provider, since this was a brand new Sony television, but after a service call, it was determined to be the television. The next day we took it back to Howard's. They confirmed that the control panel needed to be replaced. That was three weeks ago. To date, our television has not been repaired, and Howard's refuses to either refund our money or provide us with a new television.
So to review, we purchased a television in late May, it was not delivered until early July, and it worked for exactly three days before breaking completely. The television has been sitting in Howard's HB store for three weeks, and absolutely nothing has been done to fix or replace the television. The store manager appears powerless or unwilling to remedy the situation. It's easy to get five stars when things go well. When things don't go well is the true test of customer service. We need assistance in receiving a refund or a television set that works.