Complaint / review text:
I ordered the Premium Autumn Expressions bouquet and the flowers that were delivered look nothing like the arrangement that I ordered. It should have been fall colors.
Also, when I spoke with the representative I specifically asked if they had that vase and the orange tiger lilies in stock. She assured me that they did and that it would in fact look like the picture. I was very clear that I wanted ORANGE tiger lilies and roses. I am also upset as the arrangement that was delivered was not as full as the picture and did not have as many flowers in the arrangement nor was it in a comparable vase.
There weren't any roses in the arrangement and only 2 long stems of lilies. This is a very basic arrangement not full, dense and dramatic bouquet like the picture.
This was ordered for a loved one who is in another state, I am sadly disappointed! Also when I spoke with 2nd representative to ask why my order was not honored she did not honor the satisfaction guarantee policy.