Complaint / review text:
I went in early this morning to get some winter tires for my truck. Lines started forming at 7am, and they opened their doors at 8. I was in a group with the first 4 people, and had a pleasant experience with them waiting. We joked about having a reunion next year at the same Dimond Costco tire store.
8 am rolls around, and we finally get inside out of the rain and cold. When I first speak to the cashier attendant, Stephen, the first thing I hear from him is a complaint about the day. It was as if my business to him was a disadvantage to him, even an annoyance. Because the manager couldn't get his employees in line and ON TIME this morning, my car didn't get into the shop until 9 am, even though they have 4 bay doors to work on vehicles.
We decided to wait for our cars in the lobby. There was no reading selection sadly, so after the others in my group left I played on a gameboy. It was a bit difficult considering we had been waiting outside in frigid Alaska weather. Some complimentary coffee would have made it a bit more tolerable.
However, no aount of coffee would have made my experience better. Stephen, the cashier/front desk attendant, was VERY rude to customers. Yes, he had to take phone calls and customer servic face-to-face. My career also has me do the same, however, it is NOT the customers fault. Not only was he short and uncaring to customers in the lobby, he took it upon himself to complain about customers on the phone, loud enough for the rest of us to hear. It actually made me vey upset to be waiting for my vehicle to be serviced.
There was another employee, Shelley, who was not very customer service oriented. She was quick to answer the phone and put people on hold, but quickly forgot about them and left them waiting. Not only that, she flirted with my boyfriend as we were sitting and waiting for our cars, instead of doing her job correctly and actually SERVICING the vehicles in the bay.
All in all, I have to say I am incredibly disappointed with Dimond Costco Tires. Although I joked about having a reunion next year for tires, I don't think I will be going. I may just take my business to Sam's Club instead.