Complaint / review text:
We ordered a birthday cake at Checkers hyper on Tuesday the 28 October for pickup on the 1st of November at 3. When we arrived at 3pm on the 1 Nov guess what NO CAKE!!! When we spoke to branch manager, Mr Days, he advised that we should have placed the cake with a manager and not the staff.??? What is the staff there for??? They offered to bake a cake, not what was ordered, just a plain pink and white cake. Even though they did not charge us for the cake, we are still disgusted and dissapointed in the service. We will not make use of the service again.
It is not about getting the cake for free it is about the prinvipal. When you order an cake you expect it to be ready for collection.