Complaint / review text:
I purchased a refrigerator from Sears on 06/13/2013. Kenmore paid cash for it $2500.00. Refrigerator went out 10/24/14 - lost over $400 of food. I'm a diabetic and use insulin 5 times a day. On 10/27/14 tech came and said compressor is bad. New compressor comes to my house. Second tech comes out on Saturday 11/1/14 to install new parts. Stated refrigerator would get cold in 24 hours - as of Monday 11/3/14 yet not working. On 11/4/14 third tech comes out and repairs refrigerator and stated it may not last. Also found out it’s an LG and not a Kenmore. 30 minutes after tech leaves refrigerator still not working.
11/5/14 call back and I am told one more time a fourth tech must come out to repair the refrigerator. They have spent over 8 hours at my house and probably $1,500 in parts and no telling the cost of the labor. For a refrigerator only valued at $2,500. No wonder so many stores go under. Then Bob refused to given a name of someone higher than him. All he gave was an address of Corporate to put the complaint in writing. Sears just lost a customer of over 41 years.