Complaint / review text:
I was charged for a product order that I had already cancelled with the company. They shipped the order after I had been told the order was cancelled. On 11/1/14, I ordered a product from wen.com. Before I ordered, I was not made aware that it would be a recurring shipment. After I placed the order, I learned I would get a recurring shipment of the product. I did not want that, so I immediately called the customer service number to cancel the order and they told me it was cancelled and wouldn't ship. On 11/5/14, I received an email that told me my order shipped. I called customer service again and they said that they do not cancel orders even though I was told a few days earlier that my order was cancelled. I even spoke with the supervisor, who after many arguments, agreed to send me a return box and once I sent the order back in, they would then return my money. He said this is the only solution. I am not happy with that because I cancelled the order the same day and it should have never shipped. Now, I have to spend time and money to ship it back to them in order to get a refund when it should have never been charged or shipped in the first place.