Complaint / review text:
I recently bought a dinning room set from Lewis stores in Parow, shoprite centre, however when the table was delivered to us the chairs is broken as well as the table, the same day the table was delivered we advised them and also the delivery guy that delivered the goods advised the store manager, we have been nagging Lewis to sort this matter out for the last 6 months, I have called the store and even went into the store to speak to them regarding the table, since i spoke to the branch manager Mrs Hilda Lewis and she promised me that they will swop the unit out on Friday 14 Novemeber 2014. The same afternoon i called and left a mesage for her to call me but she did not even bother calling back till today. This morning my wife called her and she has a very rude way of speaking saying that she did not have a van to fetch the unit from their Paarl branch. She advised that we can wait till friday, this is not customer service, we have to wait for them to sort out this but they are quick to phone for the monthly payment on the account. I dont know what to do anymore and hoping this will sort something out as this woman is keeping me on the line and she is rude and not willing to help.