Complaint / review text:
The store had three Britax car seats with signs that said Sale $50.00 offer valid 02/20/09-02/22/09 and then the model names and their regular prices. Myself and two other customers attempted to buy seats. They of course, scanned at regular prices. All three of us made separate efforts to get a manager to come out and speak with us about the price, even before we tried to buy them. We were told by three separate employees in the store and at customer service that no manager was available, and if we had a complaint, to call the 800 number.
When an employee (not a manager) finally did come out, she looked at the signs, took 2 of them, ripped them up, and without saying another word walked toward the back of the store. One of the other customers asked if they were going to honor the price and she smirked and said No. She then asked Why not? And the employee answered That's ridiculous! And continued walking to the back of the store. She also refused to give us her name, as did the employee at customer service. No name tags were worn, of course.
One of the other customers left the store while the other and I tried calling the 800 number on our cell phones. Neither of us got through. I have since made two attempts to contact them online, through their survey and through their contact us page, and have heard nothing back yet. Aside from deplorable customer service, this particular Babies R Us store engages in deceptive advertising. I have two young children and will NEVER spend at Toys R Us or Babies R Us again.