Complaint / review text:
On 10/6/14 my credit card was charged $69.71 for a Seacret Spa product that I did not order or request. My credit card information was available to Seacret Spa as a result of a previous purchase made by me July 2014. I subsequently contacted the company to dispute this order, demanded my funds be credited back to my credit card, and that my card be removed from their files. By the way I never did receive this order as the products were lost in the mail, as per Seacret Spa agents. On 11/20/14, an incorrect credit of $ 60.96 was credited back to my card. I again contacted Seacret Spa 12/1/14 to inquire about this short and was told by the representative and the supervisor that I was responsible for the shipping fee as they do not refund shipping fees. Mind you I NEVER placed the order in the first place. At this time I have forwarded my complaint to BBB and will be following up with the corporate office, as I want my FULL refund and nothing less.